Refund & Cancellation Policy
Clear, honest terms for custom digital video editing work.
1. Custom Digital Service Notice
BlockCut delivers custom, commissioned digital video editing services made to your order. Because each cut requires dedicated editor time and labor, traditional physical goods return policies do not apply. Please review these straightforward rules before purchasing.
2. Cancellations Before Editing Begins
If you submit payment on Whop and change your mind before our editors have begun work on your raw footage, you are entitled to a full 100% refund. Simply notify us promptly in WhatsApp, Telegram, or via Whop.
3. Work In Progress
Once we have received your footage and our team has started cutting, organizing, or rendering the project, orders cannot be cancelled for an immediate cash refund. We will complete the initial draft and work with you through included revisions to get the video cut to your specifications.
4. Revisions First
After we deliver your video file, please request revisions first if anything does not match your vision. Every cut includes revisions based on your clear notes (such as pacing tweaks, audio leveling, cutaway adjustments, or caption updates).
5. Accepted Final Files
No refunds are issued once you have approved the delivered video file or if you subsequently change your mind after the finished digital cut is delivered.
6. Delivery Timeline & Footage Requirement
Our delivery clock (24–48 hours) begins strictly when we receive complete, usable footage and project instructions from you, not at the timestamp of checkout if raw footage has not yet been delivered. Delays in providing footage do not constitute grounds for late-delivery refunds.